David R. Millen joined IBM Research in 2000 to work on online communities. David's current research interests include understanding how individuals and small groups use the Internet and other emerging communications technologies: especially usage patterns, the various roles people play and social networks in computer-mediated communication. For example, in a recent study he examined how an online community of journalists used the archive created from their online conversations as an information resource. To better grasp the rhythms and patterns of the archived discourse, David developed a new mode of displaying data called a "conversation map". Before coming to IBM, David worked at AT&T Labs Research, where he explored how new technologies change employee work activities, organizational roles, and patterns of communication. He has also directed a User Interface Design Group, which was responsible for the user interface of business telephones and telephony features as well as conducting exploratory development of advanced speech technologies. David holds a BA from Columbia University, an MS in Management from Purdue University and a PhD. in Cognitive Psychology from Rutgers University.
Chapter 1 - UNDERSTANDING THE BENEFITS AND IMPACT OF COMMUNITIES OF PRACTICE
This chapter is available in full as a download from the publishers web site.