Eric L. Lesser is an Associate Partner with IBM's Institute for Business Value. He leads the Knowledge and Organizational Performance Forum, a multi-company consortium focused on knowledge and human capital issues. Mr. Lesser oversees the Forum's research initiatives and has led multi-client studies on knowledge strategy, Communities of Practice, knowledge retention and customer knowledge issues. As a consultant, he has worked with customers in the financial services, legal, technology and government sectors on developing knowledge strategies, enabling communities and implementing Knowledge Management solutions. Mr. Lesser has spoken frequently on the topic of knowledge in organizations and has edited Knowledge and Social Capital and co-edited Knowledge and Communities, both published by Butterworth-Heinemann in 2000. Before joining IBM, Mr. Lesser was a consultant with Mercer Consulting Group. While at Mercer, he served as a project manager and lead consultant on a number of assignments, including reengineering, new product development, organization strategy and design, and change management efforts. Before joining Mercer, Mr. Lesser worked as a consultant for Andersen Consulting in its Change Management practice.
Chapter 2 - OVERCOMING KNOWLEDGE BARRIERS WITH COMMUNITIES OF PRACTICE: LESSONS LEARNED THROUGH PRACTICAL EXPERIENCE