Patricia Gongla is a program manager within the Worldwide Market Intelligence organization for IBM Global Services. Previously, also within IBM Global Services, she focused on collaboration processes and technologies for the the Business Transformation Organization and worked for six years in the Advanced Knowledge Management (KM) Solutions area with a worldwide team responsible for implementing multifaceted KM programs. Prior to that, she held various consulting and staff positions in IBM related to business process and I/S method development, business and information modelling, strategic information management, organizational innovation, and knowledge-based and expert systems. Before joining IBM, she was a researcher and consultant for various academic and governmental agencies in the areas of stress-related illnesses and program evaluation. She was on the faculties of the University of California, Los Angeles (UCLA) and the University of Southern California. She received a Ph.D. degree in sociology from Case Western Reserve University and was a Postdoctoral Fellow in psychiatric epidemiology and evaluation methods at UCLA.
Chapter 24 - WHERE DID THAT COMMUNITY GO? - COMMUNITIES OF PRACTICE THAT "DISAPPEAR"