Euromed Marseille School of Management, World Med MBA Program - Information Systems and Strategy Course

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Information systems, business processes and knowledge management

Having covered most of the key points (at least, in outline form) in session 1, session 2 and session 3 we will now move on and apply some of these ideas to different levels in an organization. In this session we will look at what happens within a company, in the next session we will look at what happens between companies and in the Final session we will look at the level of a whole economy and/or market sector. The idea behind this approach is to encourage you to think more deeply about some of the issues we only touched on previously.

This session will focus on the contribution that information systems can make to the way a business operates internally. The aim of the session is to give you an understanding of the strength and weaknesses of the 'classic' view of MIS, i.e. the means by which an organization fine-tunes its competitive position.

By the end of this session you should have:

We will briefly return to the categorization of information systems we looked in session 2 and consider some of the new forms of information systems that are used at the enterprise level. We will then consider two approaches to the use of Information systems as part of a strategy to gain competitive advantage: Business Process Re-engineering and Knowledge Management.

We will conclude by looking at some case studies of the implementation of these approaches in real businesses in order to get a better picture of the complexities of the 'real life' application of these ideas and the issues that they raise.

Additional reading / background information for session 4

Some examples of Enterprise Level Information Systems

These are an extension to the 'classic' categorization of information systems that we saw in first session. As with the classic IS, the focus of these systems in essentially on what goes on inside the organization.

Business Process Re-engineering

Some examples of the use of BPR

Knowledge Management

Some examples of the use of KM


As with the previous session, I have chosen some reading for you to do in addition to that in the text books. I have selected two articles from the Harvard Business review; the link to these (with a short summary of each) can be found below:

You may also find the following of use:

For private study

Self Assessment

There is a set of self assessment questions to go with this session. The goal of this session was to understand the contribution that IS and IT can make from the viewpoint of the internal processes of a business. The objective of these self assessment questions is to make you to think about some of the issues that were raised during this session. There are no right and wrong answers, the questions are there for you, not as part of a formal assessment.

The notes for this session are available as a presentation (in pdf format) - lecture notes for session 4

Euromed Marseille Ecole de Management, World Med MBA Programme - Information Systems and Strategy Course

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